📈 Business

Tencent Qidian customer service

Provide an intelligent online customer service system that comprehensively covers customer touch points, supports multi-channel integrated communication, and improves corporate customer service efficiency.

#customer service
#Intelligent customer service
#Online customer service system
#Enterprise-grade SaaS services
#Digital management
Tencent Qidian customer service

Product Details

Qidian Customer Service is an intelligent online customer service system based on instant messaging, artificial intelligence and other technologies to comprehensively improve the efficiency of corporate customer service. The product is positioned to provide full-scenario enterprise-level SaaS services to help enterprises achieve digital smart operations.

Main Features

1
Integrate multiple channels to cover mainstream communication channels such as apps and WeChat, and provide exclusive customer service for QQ friends to facilitate customers to communicate on different platforms.
2
It provides multi-round dialogue support and form and map question and answer functions to improve customer consultation efficiency and make customer service work more efficient.
3
Intelligent work orders are automatically transferred, cross-department collaboration is more efficient, customer problems can be solved quickly, and customer satisfaction is improved.
4
Provides standardized lead cleaning and management functions, supports multi-dimensional follow-up and visual tracking, and helps companies better manage customer information.
5
Active marketing functions include active conversation invitations, group messages and personalized guides to enhance conversion advantages and improve sales efficiency.

How to Use

1
Log in to Qidian customer service website https://qidian.qq.com/module/service.html
2
Register an account and verify your identity
3
Set up a customer service workbench and configure multi-channel coverage and intelligent route distribution rules
4
Establish a customer database to manage business opportunities, and set customer tags and value scores
5
Utilize intelligent work order automation to efficiently collaborate across departments to solve customer problems
6
Use proactive marketing capabilities to increase your customer conversion advantage

Target Users

Qidian Customer Service is suitable for all types of enterprises, especially retail e-commerce and online service industries, helping them improve customer service efficiency, enhance customer conversion capabilities, and achieve digital smart operations.

Examples

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Quick Access

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Categories

📈 Business
› AI chatbot
› AI customer service assistant

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