iFLYTEK A.I. Intelligent Customer Service Solution
Based on iFlytek’s voice technology, a multi-channel solution for intelligent customer service is realized.
Product Details
The A.I. intelligent customer service solution is a complete customer service system provided by iFlytek for enterprises based on its advanced voice technology. The system realizes functions such as intelligent outbound calls, intelligent answering, voice navigation, online text customer service, quality inspection analysis, and agent assistance through multiple channels such as phone, Web, APP, mini-programs, and self-service terminals. It helps companies improve customer service efficiency, reduce labor costs, and improve customer service experience through technologies such as high-recognition speech recognition engines, natural and smooth speech synthesis technology, intelligent interruption capabilities, IVR navigation, and customer service platform middleware.
Main Features
How to Use
Target Users
Enterprise Customer Center: Suitable for companies that need to improve customer service efficiency and reduce costs, helping companies establish good customer relationships.
Service Provider Center: Suitable for companies that provide customer service outsourcing services to improve service capabilities and service levels through intelligence.
Industry education: Educational institutions can use intelligent customer service systems to automatically complete student notifications and feedback collection to improve management efficiency.
Intelligent marketing: Marketing companies can use intelligent customer service to conduct customer follow-up and marketing activities to enhance user interaction experience.
Examples
Haidilao: Through the AI telephone customer service system, the efficiency of queuing and ordering has been improved, saving a lot of labor costs.
Channel network: Use AI intelligent customer service interface to provide customers with value-added services and enhance customer stickiness.
Huatu Online: Using the intelligent customer service system to conduct return visits and notifications to students has improved the marketing conversion rate.
Quick Access
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