Multi-agent concierge system to improve customer service efficiency
multi-agent-concierge is a multi-agent concierge system that uses multiple specialized agents to complete complex tasks and a "concierge" agent to guide users to the correct agent. Such systems are designed to handle multiple tasks with interdependencies, using hundreds of tools. The system demonstrates how to create implicit "chains" between agents through natural language instructions and manage these chains through "continuation" agents, while using global state to track users and their current status.
This product is suitable for developers and enterprises who need to deal with complex tasks and tool selection, especially in the field of customer service automation, to significantly improve efficiency and user experience.
Banking systems can use this model to implement functions such as user authentication, account inquiries, and fund transfers.
Online customer service platforms can utilize multi-agent systems to handle users' diverse requests.
In-house automation tools can use the system to coordinate task processes across different departments.
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