💬 chat

Xbox Support Virtual Agent

AI-powered assistant for Xbox players

#AI
#user experience
#Technical support
#Xbox
Xbox Support Virtual Agent

Product Details

Support Virtual Agent is an AI-driven feature designed to help Xbox players resolve support-related game issues more efficiently. It provides quick access to information on support.xbox.com to answer questions related to Xbox game and console support issues. The launch of this feature marks an important step for Xbox in improving the user experience and providing immediate support. Support Virtual Agent is currently only available to select users participating in the Xbox Insider program, and Microsoft attaches great importance to the feedback of these users to improve and optimize the product.

Main Features

1
Quickly access information on support.xbox.com
2
Answer Xbox game and console support questions via text or voice
3
If the AI ​​can't resolve the issue, you can request to speak with a human support representative
4
Users can provide feedback on each answer via a "like" or "dislike" button
5
A "Provide Feedback" button is provided at the bottom of the page so users can give feedback directly
6
During the preview, users can choose between two different Support Virtual Agents by clicking on the ellipsis menu icon

How to Use

1
1. Log in to support.xbox.com and make sure you are using an account registered for the Xbox Insider Program.
2
2. Find and select the new option for Support Virtual Agent on the Contact us page.
3
3. Click "Ask a question" to launch the Support Virtual Agent in a new browser window.
4
4. Ask the Support Virtual Agent a question via text or voice.
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5. Solve your problem based on the information provided by Support Virtual Agent.
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6. If the issue is not resolved, you can request to speak with a human support representative.
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7. Evaluate Support Virtual Agent’s answers and provide feedback through the “Like” or “Dislike” button.
8
8. If you need more detailed feedback, you can submit it directly through the "Provide Feedback" button at the bottom of the page.

Target Users

The target audience is Xbox players, especially those who encounter game or console problems that need to be solved quickly. Support Virtual Agent helps them save time and improve problem-solving efficiency by providing instant AI support, especially suitable for busy players or players who have immediate needs for technical support.

Examples

Players encounter Xbox console startup problems and quickly find solutions through Support Virtual Agent.

Users encounter technical obstacles during the game and ask the Support Virtual Agent for help through voice.

Xbox Insider members test Support Virtual Agents during previews and provide feedback to help improve the product.

Quick Access

Visit Website →

Categories

💬 chat
› chatbot
› customer service

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