📈 Business

Pylon

The support platform provides integrated solutions for B2B companies, including work orders, chat windows, knowledge bases, AI support, customer portals and other functions.

#tool
#customer service
#support
#B2B
Pylon

Product Details

Pylon is a support platform built specifically for B2B companies. It integrates multiple functions such as work orders, chat windows, knowledge bases, AI support, customer portals, etc., aiming to improve customer support efficiency and quality.

Main Features

1
Unified inbox, integrating various support channels
2
AI support, allowing machines to intelligently write support articles
3
Workflow, optimize business processes with triggers and macros
4
Customer portal, providing customers with a port to view the status of team issues
5
Product updates, notify customers of product updates and fault information

How to Use

1
Go to Pylon official website https://usepylon.com/
2
Click "Book a demo" to reserve a product demo
3
Follow the demo guide to set up and configure Pylon functionality
4
Train the team and start using Pylon to improve customer support services

Target Users

The target audience is B2B companies, and Pylon is suitable for them because it provides a full range of support functions that can help companies improve customer satisfaction, reduce workload, and improve work efficiency.

Examples

A technology company uses Pylon to manage customer support requests from multiple channels

A startup leverages Pylon’s AI support capabilities to quickly write support articles

A software company offers customer self-service through Pylon’s customer portal feature

Quick Access

Visit Website →

Categories

📈 Business
› customer service
› Automated workflow

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