customer service

Generative voice robot is a powerful voice robot product that can be deployed on platforms such as Web, iOS, Android, VOIP and PSTN. It features multi-channel deployment, contact center integration, inbound and outbound process management, support for more than 100 languages, goal-oriented artificial intelligence, context awareness, and more. The product is suitable for use in sales, support, marketing and customer interaction scenarios. Please consult the official website for pricing and positioning.

Cascading AI is committed to unlocking $1 trillion in advanced artificial intelligence value for global banks. Our products can automate banks' manual processes, including loan applications, account opening, KYC/KYB, etc. It can contact customers by text, email or phone, collect documents such as pay stubs, bank statements, tax returns, good credit certificates, etc., and analyze these documents and follow up with customers to solve problems, improving conversion rates and saving time communicating with customers compared to traditional workflows. In addition, our products can be used for customer service, including information requests, card locks, travel notifications, etc., increasing customer satisfaction and reducing customer support costs by clustering customer complaints, providing appropriate information and generating responses to be sent. In addition, our products can also be used for back-end automation, including exception handling, securities settlement, etc., by navigating the core banking system and analyzing non-STP exceptions that cannot be resolved through the rules engine, improving STP rates and reducing back-end manual workload. We work with the world's leading providers of core banking systems and technology, saving months of work from building custom interfaces and infrastructure. We're backed by the best in the industry and backed by Stanford engineering talent, with access to reliable funding and strong connections to the heart of Silicon Valley. We provide more than 100 artificial intelligence use cases for banks, covering the front office, middle office and back office. Feel free to join our waiting list to learn more about the possibilities.

HelloBot is an AI customer service bot tuned to understand your business and provide real-time customer support. It's trained on your business information to answer customer questions quickly and accurately. HelloBot can reduce customer wait times and increase customer satisfaction, while giving customer service representatives more time to deal with complex issues and improving overall efficiency.

Hyperlight is an enterprise-level artificial intelligence customer service product that can provide intelligent and empathetic customer support. Our AI customer service can communicate with your customers through voice, chat and email in an intelligent way, ensuring that customers receive the support they deserve. Replace your chatbots with AI customer service that can truly understand your customers and solve their problems. Reliable and powerful, integrating seamlessly with your support systems. Provide personalized and empathetic responses that make customers feel like they are speaking to a human. Adaptable to any need, our range of AI agents can scale with your support volume. At the same time, our AI customer service can be customized according to different industries to help you improve the efficiency of support operations in e-commerce, financial services, insurance and other fields.

NeuralSupport is an intelligent customer service solution that uses specially trained artificial intelligence models to learn the company's entire knowledge base to provide high-quality and efficient customer service. The system can replace employees while improving the quality and speed of customer service. With NeuralSupport, your business can save approximately 80% on customer service costs.

Spatial is an AI dynamic interview and survey platform that easily integrates with existing tools like Amplitude, Segment, Mixpanel, Slack, Zapier and Braze. Help you uncover deeper insights and make data-driven decisions by conducting context-aware, dynamic interviews and surveys. Can be started quickly within hours.

Moveworks is an enterprise automation platform that automates workflows based on generative AI trained on the world's most advanced large-scale language models. It is suitable for various departments and provides natural language connection and communication to help employees complete their work more efficiently.

OCTOCOM is a 24/7 intelligent customer service assistant based on artificial intelligence that provides instant human-level conversational support. It can automate 90% of customer service tickets, reducing costs and increasing efficiency. OCTOCOM has the characteristics of multi-language support, omni-channel deployment, and complete customization. It seamlessly integrates with your existing tools and platforms to bring a better customer experience and sales performance to your e-commerce store.